Refund policy
Returns & Refund Policy
Last updated: August 2026
Custom-Made Products
All products sold by ARTPLUSLOVE are custom-made to order. As personalised items, they are exempt from the standard right of return under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
We do not accept returns or offer refunds except in the circumstances outlined below.
When We Will Accept a Return or Offer a Remedy
We will provide a replacement or full refund if:
- The product arrives damaged or defective
- There is a printing error or production fault
- The item received does not match your order
How to Report an Issue
Please contact us within 14 days of delivery if you have a problem with your order. To process your claim, we'll need:
- Your order number
- A clear description of the issue
- Photographs showing the defect or damage
We aim to respond within 3 business days. If your claim is approved, we will offer a replacement or full refund at no additional cost to you.
Contact: bjhumat.01@gmail.com
EU & EEA Customers
For customers in the European Union or European Economic Area: personalised and custom-made items are exempt from the 14-day cooling-off right under EU Consumer Rights Directive 2011/83/EU (Article 16(c)). This exemption applies to all ARTPLUSLOVE products as they are made specifically to your order.
If your item arrives faulty, damaged, or not as described, your rights under local consumer law remain fully protected.
International Orders
The same policy applies to all international orders. Customers are responsible for any customs duties or import taxes applicable in their country. These charges are non-refundable.
Your Statutory Rights
This policy does not affect your statutory rights. UK customers retain their rights under the Consumer Rights Act 2015.